Freedom of information

Disclosure LogInformation Publication Scheme

Under the Freedom of Information Act 1982 (FOI Act), members of the public are entitled to apply for access to documents that fall within its scope.

The FOI Act gives any person the right to:

  • access copies of documents (except exempt documents) we hold
  • ask for information we hold about you to be changed or annotated if it is incomplete, out of date, incorrect or misleading
  • seek a review of our decision not to allow you access to a document or not to amend your personal record.

You can request access to any document that is in our possession. We can refuse access to some documents, or parts of documents that are exempt.

Under the FOI Act, the Commission publishes a register of information that has been released in response to requests. The register is described as a disclosure log. This requirement complements the establishment of the Information Publication Scheme (IPS).

How to make a request

Under the FOI Act, members of the public are entitled to apply for access to documents that fall within its scope.

A request under the FOI Act must be in writing, either by mail or email, and must specifically state that it is an application for the purposes of the FOI Act. A return address or an email address to which the documents can be sent must also be provided.

To assist in the processing of your request, please provide as much information as possible about the documents you are seeking. A phone number or email address should be provided in the event that your request requires clarification.

If you wish to lodge an FOI request, or require any further information in respect of lodging a request, please contact the Commission's FOI Coordinator at:

FOI Coordinator
National Water Commission
95 Northbourne Avenue
CANBERRA ACT 2601
Email: foi.coordinator@nwc.gov.au

What you can expect from us

We will tell you within 14 days that we have received your request. We will also give you an estimate of the charges that apply to your request. We will give you our decision within 30 days unless that time has been extended. If a document contains information about a third party, we will need to consult them and may need to extend the time to give you our decision by another 30 days. We may also seek your agreement to extend the time by up to 30 days if your request is complex.

Fees and charges

There is no application fee for an FOI request.

There are no processing charges for requests for access to documents containing only personal information about you. However, processing charges may apply to other requests. The most common charges are:

Activity item Charge
Search and retrieval: time we spend searching for or retrieving a document $15.00 per hour
Decision making: time we spend in deciding to grant or refuse a request, including examining documents, consulting with other parties, and making deletions First five hours: Nil
Subsequent hours: $20 per hour
Transcript: preparing a transcript from a sound recording, shorthand or similar medium $4.40 per page of transcript
Photocopy $0.10 per page
Inspection: supervision by an agency officer of your inspection of documents or hearing or viewing an audio or visual recording at our premises $6.25 per half hour (or part thereof)
Delivery: posting or delivering a copy of a document at your request Cost of postage or delivery


If we decide to impose a charge, we will give you a written estimate and the basis of our calculation. Where the estimated charge is between $20 and $100, we may ask you to pay a deposit of $20, or where the estimated charge exceeds $100, we may ask you to pay a 25% deposit before we process your request.

You can ask for the charge to be waived or reduced for any reason, including financial hardship or on the grounds of public interest. If you do so, you should explain your reasons and you may need to provide some evidence.

Review processes

If you disagree with our decision

When we have made a decision about your FOI request, we will send you a letter explaining our decision and your review and appeal rights. You can ask for the following decisions to be reviewed:

  • if we refuse to give you access to all or part of a document or if we defer giving you access
  • if we impose a charge
  • if we refuse to change or annotate information about you that you claim is incomplete, incorrect, out of date or misleading.

A third party who disagrees with our decision to give you documents that contain information about them can also ask for our decision to be reviewed.

Internal review

You can request in writing that we reconsider our decision through an internal review. An internal review will be conducted by another officer in our agency. We will advise you of our new decision within 30 days of receiving your request.

Information Commissioner review

You can ask the Australian Information Commissioner to review our original decision or our decision on internal review within 60 days of the date of decision (or 30 days after you are notified if you are an affected third party). The Information Commissioner can affirm or vary the decision or substitute a new decision. The Information Commissioner may decide not to conduct a review in certain circumstances. More information is available at the Office of the Australian Information Commissioner (OAIC) website at www.oaic.gov.au .

Complaints

If you are unhappy with the way we have handled your request, you can complain to the Australian Information Commissioner who may investigate our actions. More information is available on the OAIC's website at www.oaic.gov.au . The Commonwealth Ombudsman can also investigate complaints about our actions. However, the Commonwealth Ombudsman and the Information Commissioner will consult to avoid the same matter being investigated twice.

More information

If you require more information, please contact the FOI Contact Officer on (02) 6102 6000 or by email at foi.coordinator@nwc.gov.au.

Certain documents that we have released under the FOI Act can be obtained at our FOI disclosure log page. Details about our Information Publication Scheme can be obtained at our Information Publication Scheme page.

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